Technical Account Manager II (Cybersecurity)

TL;DR

Technical Account Manager II (Cybersecurity): Providing proactive technical support and onboarding for Premium Support customers on an AI-native security platform with an accent on customer advocacy and technical problem solving. Focus on conducting periodic health checks, resolving escalated technical issues, and ensuring long-term customer success.

Location: Remote (Must be based in Brazil)

Company

hirify.global is a global leader in cybersecurity that protects modern organizations using a world-class AI-native platform to stop breaches.

What you will do

• Serve as the primary technical contact and onboard new customers to the hirify.global platform.
• Ensure customer success through proactive periodic health checks, product training, and sharing best practices.
• Act as a customer advocate with internal stakeholders to ensure feedback is documented and addressed.
• Research technical issues and lead cross-functional groups to resolve escalated cases.
• Create knowledge base content to capture learning for the rest of the company and user base.
• Collaborate with sales teams to identify account expansion opportunities and mitigate renewal risks.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience working with Windows Server Operating Systems.
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Professional fluency in English.
• Must be based in Brazil.
• Ability to travel up to 25%.

Nice to have

• Bachelor’s Degree in Computer Science.
• CISSP or ITIL Certification.
• 3+ years of Customer Success or Technical Account Management experience in a SaaS organization.
• Deep expertise in Linux and Mac platforms.
• Python scripting and RestAPI experience.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday policies.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level.
• Vibrant office culture with world-class amenities and global employee networks.