Senior Technical Customer Success Engineer (SaaS)

TL;DR

Senior Technical Customer Success Engineer (SaaS): Owning the technical relationship with customers, managing onboarding, and resolving complex integration issues with an accent on developer-first SaaS and data pipelines. Focus on building internal automation for CS, running technical POCs, and bridging the gap between customers and product engineering.

Location: Remote (Must be able to cover EU working hours)

Company

hirify.global is a fast-growing data infrastructure startup providing a high-performance scraping API for the AI era.

What you will do

• Act as the primary technical point of contact for customers across chat, Slack, and calls.
• Lead enterprise onboarding, write integration samples, and run technical POCs.
• Partner with Sales as the technical expert to help close enterprise deals.
• Debug integration issues, analyze OpenSearch logs, and test APIs to resolve customer blockers.
• Develop internal automation tools to streamline triage, reporting, and sales prep.
• Provide evidence-based feedback to the product team regarding bugs and feature gaps.

Requirements

• 5+ years of experience in technical CS, Solutions Engineering, or Developer Support at a developer-first SaaS.
• Proficiency in Python or JavaScript to analyze and debug customer code.
• Deep understanding of HTTP, DNS, TLS, and proxies.
• Ability to lead technical POCs and communicate effectively with VPs of Engineering.
• English: C1 level or above required.
• Location: Must be able to align with EU working hours.

Nice to have

• Experience with web scraping, anti-bot systems, or headless browsers (Puppeteer, Playwright, Selenium).
• Background in startups or experience hiring and onboarding teammates.
• Experience with CS tools such as Intercom, Zendesk, HubSpot, or Amplitude.

Culture & Benefits

• 100% remote environment with a strong emphasis on async discipline and documentation.
• High-trust culture with no micromanagement and direct access to co-founders.
• Competitive salary and a dedicated learning & development budget.
• Custom equipment and Deel benefits (VPNs, memberships, travel discounts).
• Annual team kick-offs in new locations and regular meetups in Barcelona.