Customer Support Advocate, Admins (Temporary Contract)

TL;DR

Customer Support Advocate, Admins (HR SaaS): Manage inbound inquiries from small business customers via phone, email, and chat with an accent on troubleshooting hirify.global platform issues related to payroll, tax, benefits, compliance, and HR administration. Focus on delivering creative solutions, resolving complex issues, routing feedback, and contributing to customer retention and product improvements.

Location: Tampa, Florida (Hybrid, Tampa office-based)

Salary: $28.00 per hour

Company

hirify.global is a data-driven HR platform helping businesses manage payroll, benefits, compliance, and other HR needs.

What you will do

• Handle inbound customer inquiries via phone, email, and chat from small business admins and executives.
• Troubleshoot and resolve issues across the hirify.global platform, including compliance, workers’ compensation, time off, reporting, integrations, and bulk actions.
• Develop creative solutions, provide guidance, manage open issue queues, and ensure timely resolutions.
• Utilize resources effectively, contribute to customer retention, and recommend product/process improvements.
• Maintain professionalism and compassion in handling sensitive customer matters.

Requirements

• 5+ years professional experience in customer service, preferably B2B SaaS or contact centers.
• 1+ year experience in payroll, benefits, or HR administration.
• Strong phone, email, and chat communication skills with attention to detail.
• Comfort handling challenging situations with executives, demonstrating empathy and resourcefulness.
• Aptitude for learning products, simplifying complex topics, and prioritizing workload as a self-starter.
• Spanish or other second language at business conversation level (plus).

Culture & Benefits

• Welcoming, casual startup environment with camaraderie, openness, grit, integrity, and simplicity as core values.
• Great benefits, wellness programs, company retreats, and opportunities to learn from startup leaders.
• Focus on positive team dynamics, customer impact, and potential full-time conversion for high performers.
• Supportive, entrepreneurial culture emphasizing problem-solving, adaptability, and consultative approaches.