Head of Product Retention

TL;DR

Head of Product Retention (SaaS): Drive unified client experience roadmap from activation and engagement to retention and monetization with an accent on user lifecycle strategies and growth metrics. Focus on analyzing behavior, identifying drop-offs, designing experiments, and leading teams to improve long-term adoption and product usage.

Location: Flexible work from offices in Kaunas and Vilnius, home, or anywhere in the world.

Salary: from 8000 EUR/month (gross, depends on experience)

Company

Shaping online success powered by AI for 4 million clients in 150 countries, providing tools for creators and small businesses.

What you will do

• Take ownership of user adoption, retention, and long-term value realization by removing friction points.
• Ensure quick onboarding and first meaningful outcomes for users.
• Track intelligence, drivers, education, and prioritize company-wide improvements.
• Enhance post-setup support to encourage return, continued use, and expansion.
• Improve product ecosystem integration for seamless user growth.
• Analyze behavior, define actions to boost retention, and collaborate with product, engineering, and customer teams.
• Hire and develop analytical growth teams and execute usability experiments.

Requirements

• Proven experience improving product retention in high-scale B2C SaaS.
• Strong understanding of full user lifecycle and behavior.
• Experience with onboarding, activation, and long-term usage improvements.
• Ability to turn data into product decisions; strong product metrics knowledge (retention, churn, cohorts).
• Leading cross-functional teams; technical background or engineering collaboration.
• Excellent English communication skills.

Culture & Benefits

• 360 Growth: Reforge, Coach Hub, conferences, libraries, mentoring, internal mobility.
• Freedom & responsibility: Flexible schedule, work from offices, home, or worldwide.
• Wellness: Insurance from Day 1, gym, Headspace, recharge leave, health checks, wellbeing events.
• Work hard – play hard: Summerfest, Winterfest, team-buildings, workations, milestone gifts.