Trust & Safety Specialist (Ecommerce)

TL;DR

Trust & Safety Specialist (Ecommerce): Building and operating risk mitigation frameworks for a new interactive commerce service with an accent on real-time abuse monitoring and operational scalability. Focus on designing scalable workflows, triaging high-risk cases, and optimizing detection accuracy through data-driven iterations.

Location: Onsite in Roppongi, Tokyo

Company

hirify.global is a leading marketplace platform dedicated to circulating all forms of value to unleash the potential in all people.

What you will do

• Design and continuously improve scalable operational workflows and playbooks to handle time-sensitive risk scenarios.
• Collaborate with Product, Engineering, and Operations to implement risk mitigation strategies aligned with new product features.
• Triage and make decisions on high-risk cases, balancing platform safety and user experience under time constraints.
• Optimize monitoring coverage and resource allocation based on risk levels and workload fluctuations.
• Improve detection accuracy and efficiency through data-driven iterations and automation.
• Contribute to policy refinement and enforcement strategies to address newly emerging user behaviors.

Requirements

• Experience in Trust & Safety, Risk Operations, or Anti-abuse domains.
• Proven ability to make sound decisions in high-volume, time-sensitive, or ambiguous situations.
• Strong problem-solving skills with a data-driven mindset.
• Japanese: Proficient (CEFR C1) required.
• Location: Must be based in or able to work from the Roppongi office in Tokyo.

Nice to have

• Experience in highly interactive or real-time environments (e.g., live features, chat, gaming).
• Experience in content moderation, monitoring, or real-time review operations.
• Familiarity with data analysis tools such as SQL or BigQuery.
• Experience contributing to policy development or rule design.
• English: Basic (CEFR A2) preferred.

Culture & Benefits

• Work environment with Full Flextime (no core time).
• Opportunity to work in a high-impact 0→1 phase of a new business service.
• Inclusive and diverse corporate culture committed to eliminating discrimination.

Hiring process

• Application screening and potential skill assessment.
• Multiple interview rounds depending on the position.
• Final offer determination based on interviews and reference checks.