Senior Customer Support Engineer (Video Conferencing)

TL;DR

Senior Customer Support Engineer (Video Conferencing): Troubleshooting and resolving complex technical issues for enterprise video conferencing solutions with an accent on high-touch customer service and ecosystem stability. Focus on identifying root causes within AV environments and partnering with IT decision-makers to optimize meeting room deployments.

Location: Hybrid Cork, Ireland

Company

hirify.global is a global leader in peripherals and video conferencing solutions focusing on flexibility and global impact.

What you will do

• Resolve technically complex support issues for enterprise video conferencing solutions.
• Manage technical relationships with customers and align expectations.
• Collaborate with leadership and product engineers to address bugs and compatibility issues.
• Create knowledge base documentation and training materials for internal and external use.
• Ensure SLAs are met through proactive communication and consistent customer experience.

Requirements

• Native Italian and Professional English (C1+) proficiency.
• Must be located in or able to work hybrid from Cork, Ireland.
• Expert knowledge of video conferencing, AV products, and computer networking.
• Advanced proficiency in Windows and Mac OS.
• Experience with Zoom, MS Teams, and Google Meet.
• Bachelor’s degree in Computer or Electronic and Communication Engineering or equivalent experience.

Nice to have

• 3+ years in technical support, with 2+ years in VC troubleshooting.
• Experience providing high-touch support to Enterprise accounts.
• Relevant technical certifications.
• Proficiency in a second European language.

Culture & Benefits

• Hybrid work model combining remote and on-premises work.
• Inclusive, diverse, and global team environment.
• Comprehensive benefits packages focusing on physical, financial, and emotional wellbeing.
• Flexible work environment that supports work-life balance.