Service Cost Optimization Senior Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Service Cost Optimization Senior Manager: Analyze partner metrics, develop cost reduction strategies, and oversee team execution to optimize content costs without compromising service quality. Focus on CRM management, process improvements, escalation resolution, and cross-functional coordination for operational efficiency.
Remote within Tbilisi (Georgia), Yerevan (Armenia), or Belgrade (Serbia)
Company
One of the world's largest groups of social discovery companies uniting millions of users across dozens of products like DateMyAge, Dating.com, and Cupid Media, with presence in 150+ countries and 1000+ remote professionals worldwide.
What you will do
- Ensure team independently handles operational tasks from goal setting to execution while maintaining partner service quality.
- Analyze statistics, reports, and metrics to identify cost reduction opportunities.
- Develop, approve, and implement cost strategies with cross-functional stakeholders.
- Manage partners in Bitrix CRM, handle escalations, and resolve complex requests.
- Continuously improve processes, tools, and guidelines for cost efficiency and reliability.
- Coordinate internal teams to achieve shared efficiency and optimization goals.
Requirements
- English C1 and Russian C1
- Advanced Google Workspace / GSuite proficiency
- Advanced Excel / Google Sheets and reporting skills
- Strong analytical and data interpretation skills
- KPI tracking and performance management
- Financial analysis, budgeting, and basic accounting knowledge
- Experience in operational or team leadership roles
- CRM and operational workflow management
- Process optimization and cost-efficiency improvement
- Negotiation, stakeholder management, and cross-functional coordination
Nice to have
- Spanish or Mandarin
Culture & Benefits
- Full-time remote opportunity
- 28 calendar vacation days per year
- 7 wellness days per year
- Bonuses up to $5000 for successful referrals
- 50% payment for professional training, conferences, and meetings
- Health benefits with up to $1000 gross annual compensation
- Workplace organization reimbursement up to $1000 gross every 3 years
- Internal gamified gratitude system for bonuses and perks
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