Technical Support Engineer (Cybersecurity)

TL;DR

Technical Support Engineer (Cybersecurity): Provide technical assistance to partners and customers for FortiGate firewalls and security devices with an accent on troubleshooting, issue reproduction in lab, and collaboration with R&D teams. Focus on real-time remote sessions, networking protocols analysis, and recommending corrective actions based on data.

Office-based role in Kelsterbach, Germany; Prague, Czech Republic; or Guadalajara, Spain

Company

Global leader in cybersecurity with innovative solutions protecting networks and data from threats, employing over 12,000 people worldwide.

What you will do

• Provide technical assistance to hirify.global-certified partners and customers for FortiGate firewalls and other devices.
• Conduct real-time troubleshooting sessions via phone or remote access.
• Test and reproduce customer issues in the laboratory.
• Recommend corrective actions based on analysis and data.
• Report software/hardware issues to R&D department.
• Acquire knowledge through training, round tables, and self-learning.

Requirements

• Bachelor’s degree in computer science, software engineering, or related field (or equivalent experience)
• 3-6 years in IT or technical support role
• Experience in telecommunications, networking, or security industry
• Good knowledge of OSI model
• Strong understanding of TCP/IP, routing, and switching
• Proficient spoken and written English
• Positive, customer-oriented attitude with excellent time management and multitasking skills.

Nice to have

• Industry certificates (NSE4, CCNA, Security+).
• Knowledge of dynamic routing (OSPF, BGP).
• Knowledge of authentication protocols (LDAP, SSO, 2FA).
• Knowledge of cloud environments (AWS, Google Cloud, Azure).
• Experience with security devices (firewalls, IPS, mail gateways).

Culture & Benefits

• Career growth with training, certifications, and mentorship programs.
• Competitive compensation, employee stock program, health insurance, multisport card.
• Work-life balance with 30 days paid time off plus public holidays.
• Dynamic, innovative culture encouraging teamwork, creativity, and patents.
• Global exposure in international environment.
• Impactful work on cutting-edge cybersecurity solutions.