CRM System Administrator (iGaming)

TL;DR

CRM System Administrator (iGaming): Managing and optimizing the CRM platform to support Customer Support operations with an accent on workflow automation, system integration, and data integrity. Focus on configuring custom objects, managing AI solutions and APIs, and delivering operational insights to improve productivity.

Company

hirify.global.io is a company providing technical solutions, with a focus on the trading and iGaming industries.

What you will do

• Optimize CRM settings including user permissions, workflows, custom objects, reports, and dashboards.
• Administer virtual phone systems, AI solutions, APIs, and third-party tool integrations.
• Analyze system and team performance data to provide operational insights and improve productivity.
• Collaborate with cross-functional teams to gather business requirements and implement technical solutions.
• Provide troubleshooting, user support, training, and maintain comprehensive system documentation.

Requirements

• Strong experience in CRM administration, including custom architecture and system optimization.
• Knowledge of virtual phone systems, AI tools, APIs, and third-party platform integrations.
• Advanced skills in formulas, data validation, and reporting.
• Ability to analyze business needs and implement cross-functional operational workflows.
• English: B2+ (Upper-Intermediate/Advanced) required.

Nice to have

• Experience configuring platforms such as Salesforce, Intercom, Freshdesk, or self-hosted CRM systems.
• Previous experience with CRM systems in the trading or iGaming industry.

Culture & Benefits

• Quarterly bonuses based on company performance.
• 24 working days of annual leave.
• Corporate events and team building activities.
• Unlimited Udemy Business membership and language training courses.
• Professional and personal development opportunities in a fast-growing environment.