Application Support Engineer (SQL/SaaS)

TL;DR

Application Support Engineer (SQL/SaaS): Resolving technical incidents and troubleshooting SaaS platform issues with an accent on SQL scripting and relational database administration. Focus on improving customer satisfaction, coordinating cross-departmental activities, and meeting SLA/QA targets.

Location: Remote (Mexico only). Must align with Eastern Standard Time (EST) business hours.

Company

hirify.global provides cutting-edge SaaS solutions for Sales Performance Management (SPM), empowering global revenue leaders to optimize go-to-market strategies.

What you will do

• Troubleshoot technical incidents by collecting detailed descriptions, traces, log files, and replicating issues.
• Communicate investigation progress to clients and maintain accurate records within the CRM system.
• Collaborate with product and development teams to report bugs and contribute to product enhancements.
• Share best practices for the utilization and deployment of hirify.global products to help customers maximize business value.
• Maintain KPI targets including SLA, QA, and resolution rates.
• Participate in a scheduled weekend on-call rotation.

Requirements

• 2+ years of relevant technical experience.
• Mandatory experience working with SaaS platforms.
• Proficiency in relational database concepts, including basic administration and SQL scripting.
• Familiarity with client-server architecture and troubleshooting experience for web-based applications.
• English proficiency level B2 or higher.
• Must be based in Mexico and able to work within Eastern Standard Time (EST) business hours.

Culture & Benefits

• Market-leading compensation package.
• Comprehensive insurance coverage including medical, dental, vision, and life insurance.
• Wellness programs to support overall health and wellbeing.
• Remote work flexibility with a results-driven culture.
• Continuous professional development and growth opportunities.
• Annual time off provided in accordance with legislative requirements.