Senior CX Data Analyst (Fintech)

TL;DR

Senior CX Data Analyst (Fintech): Improving customer support through data-driven insights and operational analytics with an accent on performance measurement and process optimization. Focus on building automated analytics pipelines, leveraging LLMs for insight generation, and optimizing support workflows.

Location: Fully remote (Global)

Company

hirify.global is a leading fintech company in the GCC region that reshapes the relationship with money through flexible payment solutions.

What you will do

• Analyze large-scale datasets related to agent performance and support interactions using SQL, BigQuery, and ClickHouse.
• Develop and maintain dashboards in Tableau and Metabase to detect behavioral and performance trends.
• Implement prompt engineering and LLM APIs to automate analytical tasks and generate insights.
• Automate data tasks and optimize analytics pipelines using Python and Airflow.
• Partner with Operations, QA, and Data Engineering to improve agent tooling, ticket routing, and SLA tracking.

Requirements

• Expertise in writing optimized SQL queries (BigQuery, ClickHouse).
• Experience with data visualization tools like Tableau or Metabase.
• Proficiency in Python and Airflow for automating data workflows.
• Ability to profile LLM outputs for quality and analytical correctness in a business context.
• Capability to translate business inefficiencies into trackable metrics and measurable outcomes.

Culture & Benefits

• Inclusive global team culture emphasizing diversity, integrity, and transparency.
• Strong focus on work-life balance and employee well-being.
• Employee stock options programme available for all.
• Relocation support and guidance through the process.
• Provision of necessary hardware and devices for work.

Hiring process

• HR introductory call.
• Technical interview.
• Final interview.