POS Help Desk Customer Support Representative

TL;DR

POS Help Desk Customer Support Representative (POS Systems): Provide first-level technical support for point-of-sale systems via phone, email, or chat, troubleshooting hardware, software, and network connectivity issues with an accent on clear guidance and minimal business disruption. Focus on resolving issues efficiently, documenting interactions in ticketing systems, and escalating complex cases.

Location: Remote

Company

hirify.global is a USA-based company specializing in customer support services.

What you will do

• Provide first-level technical support for POS systems via phone, email, or chat
• Troubleshoot and resolve POS software, hardware, and network issues
• Guide users through step-by-step solutions professionally
• Escalate complex issues to higher-level teams
• Document all interactions, issues, and resolutions in ticketing systems
• Maintain high customer satisfaction through effective communication

Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s in IT preferred)
• 1–3 years in help desk, technical support, or customer service
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication
• Ability to multitask in a fast-paced environment

Nice to have

• Familiarity with POS systems and retail
• Basic networking knowledge (Wi-Fi, routers, IP)
• Experience with ticketing systems like ServiceNow or Oracle

Culture & Benefits

• Customer-focused environment
• Fast-paced work with emphasis on problem-solving
• May require shift work including evenings, weekends, or holidays