Senior Shop Manager

TL;DR

Senior Shop Manager (E-commerce): Responsibility for strategic and operational development of B2B & B2C online shops with an accent on customer journey optimization, conversion rates, and search/ranking. Focus on analyzing KPIs, implementing A/B tests, and ensuring consistent user experience across markets.

Location: Belgrade, Serbia (hybrid with office attendance)

Company

High-growth company revolutionizing healthcare with trend-setting challenges.

What you will do

• Drive strategic and operational development of B2B & B2C online shops
• Optimize customer journey and conversion rates across all touchpoints
• Manage and develop the online shop platform
• Optimize search and ranking strategies
• Collaborate with Marketing, IT, Product Management, and external partners
• Analyze KPIs like traffic, conversion, revenue and derive measures
• Implement A/B tests and data-driven optimizations
• Ensure consistent user experience across markets

Requirements

• Several years of experience in B2B & B2C e-commerce, ideally as Shop Manager or similar
• Strong analytical skills and experience with Google Analytics, shop systems, testing tools
• Strong understanding of customer experience and conversion optimization
• Experience working with cross-functional teams
• Hands-on mentality and independent working style
• Very good English language skills

Nice to have

• German language skills

Culture & Benefits

• Familial atmosphere in open-minded multinational team
• Flexibility with remote work to create ideal environment
• All necessary equipment provided
• Covered private health insurance
• Budget for professional improvement (courses, conferences, books)
• Budget for English and German languages
• Nice office in Belgrade with stocked kitchen, table tennis, soccer, darts
• Skilled senior co-workers and growth opportunities