IT Service Specialist (Fintech)

TL;DR

IT Service Specialist (Fintech): Providing first-line technical support for hardware, software, and network issues with an accent on ITSM ticket management and user access control. Focus on diagnosing complex technical problems remotely and ensuring minimal disruption to business operations across global time zones.

Location: Hybrid (Manila); Able to work onsite 2x a week

Company

A leading FinTech company driving the evolution of financial technology for prestigious global clients.

What you will do

• Act as the primary point of contact for IT support via phone and ticketing systems.
• Diagnose and resolve hardware, access, software, and network issues.
• Record, track, and prioritize incidents using ITSM tools like JIRA, ServiceNow, or Remedy.
• Manage user accounts, password resets, and access permissions according to security protocols.
• Maintain and update the Service Desk knowledge base and self-service resources.
• Collaborate with second-line teams to resolve complex technical escalations.

Requirements

• 4+ years of experience in an IT Service Desk or technical support role.
• Working knowledge of Microsoft Technology (O365, Teams, OneDrive, Azure) and Windows OS.
• Proficiency in basic networking and the ITIL framework.
• Ability to work on shifting schedules covering APAC, EMEA, and AMERICA time zones.
• Must be based in Manila and able to work onsite 2x a week.
• Clear and effective communication skills for supporting diverse cultures.

Culture & Benefits

• People-centered organization emphasizing skills development and relationship building.
• Collaborative environment that values curiosity and courage.
• Focus on empowerment, ensuring all team members feel heard and valued.
• Opportunity to grow within a prestigious global FinTech firm.