Senior Helpdesk Analyst (IT Support)

TL;DR

Senior Helpdesk Analyst (IT Support): Providing desktop and application support for internal employees in the Manila office and remote users with an accent on endpoint management and user administration. Focus on troubleshooting Windows/macOS environments, managing Azure AD/Active Directory, and optimizing the end-user experience within a global software company.

Location: Hybrid, Manila, Philippines

Company

hirify.global is a leading infrastructure software company focused on helping customers accelerate business transformation with simple, powerful, and secure solutions.

What you will do

• Provide day-to-day desktop and application support for internal customers in the Manila office and remote users.
• Support and maintain end-user devices including laptops, desktops, mobile devices, and conferencing equipment.
• Monitor, triage, and resolve incidents via an IT ticketing system, ensuring timely updates.
• Perform user account administration in Active Directory and Azure AD, including access requests and license management.
• Install, image, and configure company hardware according to IT standards and security baselines.
• Collaborate with network, systems, and security teams to resolve cross-functional technical issues.

Requirements

• Solid experience supporting Windows and macOS endpoints.
• Strong proficiency in Microsoft 365 / Office administration and support.
• Basic understanding of network fundamentals such as DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Experience with an enterprise ITSM / ticketing platform.
• Experience with user provisioning and access management in Active Directory or Azure AD.

Nice to have

• Experience working in a global, multi-site IT environment.
• Exposure to Intune, JAMF, or other modern MDM solutions.
• Familiarity with ITIL concepts and incident/change management frameworks.
• Industry certifications such as CompTIA A+, Network+, or Microsoft.

Culture & Benefits

• People-first culture that prioritizes employee growth and accountability.
• Exposure to a modern technical stack including M365, Zoom, and Azure AD.
• Clear career progression paths into senior analyst or engineering tracks.
• Supportive, tight-knit IT organization focusing on high-quality end-user experience.