IT Service Operations Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
IT Service Operations Analyst: Monitoring server infrastructure, bandwidth, and uptime while managing IT incidents and changes in the Global Command Center with an accent on restoration efforts, stakeholder communication, and process adherence. Focus on coordinating incident bridges, driving postmortems, root cause analysis, and tracking improvement actions.
Location: Cebu, Philippines (onsite, rotational shifts including nights and weekends, 24x7 operations)
Company
Original digital identity authority securing domain names, protecting brands, and safeguarding online infrastructure with AI-accelerated tools for businesses.
What you will do
- Monitor server infrastructure, bandwidth utilization, and website uptime via monitoring tools and respond to alerts per OLA.
- Drive IT incident restorations by guiding technical teams, escalating as needed to meet SLAs.
- Coordinate communication bridges during events, maintaining presence and providing clear updates to stakeholders.
- Manage major incident ticket lifecycles, adhering to incident and problem management processes.
- Schedule and facilitate postmortem meetings, capturing lessons learned, root causes, and action items.
- Review scheduled changes for standards compliance, including impacts, rollback plans, and timelines.
- Identify potential problems and propose them for review.
Requirements
- Strong English communication skills for all levels, including concise executive documentation.
- Experience in IT Service Management (Incident, Change, Problem processes); monitoring network/server infrastructure preferred.
- Hands-on with ServiceNow, MS Tools, Grafana, Jira desirable.
- Knowledge of ITIL or equivalent (COBIT, PRINCE) best practices.
- Methodical problem-solving approach with high curiosity.
- Team player able to liaise across groups; willingness for rotational shifts, nights, weekends.
Culture & Benefits
- Work-life balance with generous vacation policy and punctuality bonuses.
- Competitive HMO benefits (200k MBL with two free dependents upon regularization).
- Diversity and inclusion culture with 20+ affinity groups for networking and development.
- Career growth through mentoring, new challenges, and learning opportunities.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →