Customer Experience Associate

TL;DR

Customer Experience Associate (Gaming): Provide frontline support by answering questions, solving problems, and representing customer voice across phone, email, chat, and social media with an accent on product knowledge and conflict resolution. Focus on delivering fast, accurate service, advocating for players, and promoting brand engagement.

Location: Hybrid in Plovdiv, Bulgaria. Ability to work weekends and varying shifts between 6:00 am - 5:00 pm (5 days work, 2 days off). May require obtaining a gaming license from state agency.

Company

hirify.global is a publicly traded (NASDAQ: DKNG) technology company in regulated online gaming, headquartered in Boston.

What you will do

• Answer customer questions and solve problems using deep product knowledge.
• Deliver exceptional support across phone, email, chat, and social media channels.
• Manage high-quality communications and resolve conflicts effectively.
• Advocate for customers to drive business growth and engagement.
• Represent the voice of the customer across the company.

Requirements

• Fluency in English.
• Bachelor's degree or equivalent work experience preferred.
• Prior online customer support or relevant experience.
• Proficiency with ServiceNow or similar ticketing systems and Microsoft Office suite.
• Strong collaboration and communication skills.
• Availability for weekends and varying shifts 6am-5pm.

Culture & Benefits

• Work in an innovative environment embracing AI and emerging technology.
• Equal opportunity employer committed to diversity and inclusion.
• Guidance provided for obtaining gaming license if required.
• Encourages applications even if not all qualifications are met.