Transfers Customer Experience Specialist (Fintech)

Location: Hybrid (Sofia, Bulgaria). One work-from-home day per week.

Company

hirify.global is a fintech company reinventing trading and investing by creating exceptional products to help people build wealth.

What you will do

• Handle client enquiries regarding portfolio transfers via chat and email.
• Guide clients through the end-to-end transfer process and set clear expectations.
• Investigate and resolve transfer-related issues to ensure accurate and timely execution.
• Coordinate with internal Transfer Operations teams to secure smooth processing.
• Proactively monitor pending cases and provide timely updates to clients.
• Channel client feedback into suggestions to improve internal processes and tools.

Requirements

• English proficiency (C1 or above).
• Experience (1+ year) in customer support, preferably in tech or fintech.
• Strong attention to detail and problem-solving skills.
• Customer-oriented approach with a focus on precision and accuracy.
• Proactive attitude and ability to work both independently and in a team.
• Adaptability to a rapidly changing environment.

Nice to have

• Previous experience in customer service or operations.
• Familiarity with brokerage, stock-market processes, or portfolio transfers.
• Understanding of the fintech or online investing industry.
• University degree in Finance, Business Administration, Economics or a related field.

Culture & Benefits

• Comprehensive training programme focused on portfolio transfers.
• Opportunities to upskill and grow your career within the company.
• 25 days paid annual leave, a sports card, and private health insurance.
• Standard working hours (Monday to Friday, 9:00–18:00) with no shift work.
• Hybrid work model with one work-from-home day per week.