Customer Experience Specialist

TL;DR

Customer Experience Specialist: Handling client inquiries and assisting with portfolio transfers with an accent on precision, problem-solving, and client communication. Focus on resolving transfer issues, coordinating internal teams, and improving client experience.

Location: Sofia

Company

hirify.global is a fintech company serving over 4.5 million clients with more than €30 billion in assets under management, focused on reinventing trading and investing.

What you will do

• Handle client inquiries related to portfolio transfers via chat and email
• Assist clients in understanding and completing transfer processes
• Investigate and resolve portfolio transfer issues
• Coordinate with internal teams for timely processing of transfers
• Provide updates and feedback to clients
• Channel client feedback to improve processes and tools

Requirements

• English: C1 or above required
• Strong attention to detail and problem-solving skills
• Customer-oriented approach with focus on precision and accuracy
• Good time management and multitasking abilities
• Willingness to learn and develop expertise in portfolio transfers
• Adaptiveness to a rapidly changing environment

Nice to have

• Previous experience in customer service or operations
• Familiarity with portfolio transfers or stock market processes
• Understanding of the fintech industry

Culture & Benefits

• Comprehensive training program on portfolio transfers and related processes
• Upskill training opportunities throughout career
• Full appreciation of talent and specialized knowledge
• Generous remuneration package
• Excellent social benefits including 25 days off, sports card, and private health insurance