Multilingual Medical Information Specialist

TL;DR

Multilingual Medical Information Specialist (Medical Information): Responding to unsolicited medical and safety inquiries from consumers and healthcare professionals via phone, email, and other channels with an accent on providing labeled/unlabeled information, translating responses, and documenting adverse events. Focus on ensuring regulatory compliance, accurate reporting of special situations and complaints, and maintaining quality in inquiry handling systems.

Location: Australia (supports remote working, hybrid encouraged for those near offices)

Company

Consulting firm providing end-to-end solutions across the product lifecycle for biotech, medtech, and pharmaceutical organizations, including regulatory sciences, pharmacovigilance, and medical information.

What you will do

• Respond to customer requests for medical/safety information via telephone, email, fax, and meetings using approved sources.
• Identify, document, and report adverse events, pregnancies, special situations, and product complaints per regulations and SOPs.
• Translate English documents to/from target language and deliver responses verbally or in writing.
• Formulate accurate responses using labeling, literature, and data; assist with custom responses.
• Log all inquiries accurately into handling systems and perform quality checks on events, complaints, and translations.
• Provide after-hours coverage on rotation and adhere to privacy, health, and safety policies.

Requirements

• Life science, Nursing (RN/BS/BA/MS), or Pharmacy degree (Pharmacy for JP only).
• Mother tongue in target language; fluent in English (TOEIC 800+ for Japan-based roles).
• Strong translation skills, medical terminology knowledge, pathophysiology, pharmacology, and industry regulations.
• Excellent communication, proofreading, telephone etiquette, and customer service skills.
• Ability to multitask, prioritize, think critically, and work independently or in a team under time constraints.
• Proficient in Microsoft Office, Adobe Acrobat, and document management systems; aptitude for inquiry databases.

Culture & Benefits

• Commitment to diversity, equity, inclusion, and creating a safe space for authentic self-expression.
• Encourages innovation, collaboration, and entrepreneurial spirit.
• Supports remote working with hybrid options near offices for in-person collaboration.
• Personal review of all applications without AI screening; always receive application outcome.