Technical Support Engineer (EMEA)

TL;DR

Technical Support Engineer (EMEA): Provide world-class technical support for usage-based billing platform, handling customer escalations, troubleshooting API integrations, and developing internal tools with an accent on diagnostics, customer collaboration, and product feedback. Focus on automating workflows, building knowledge base, and influencing roadmap through recurring issue analysis.

Location: Remote (EMEA)

Company

Leading usage-based billing platform for modern software companies, powering millions of invoices and serving customers like OpenAI, NVIDIA, and Anthropic.

What you will do

• Provide technical guidance to customers on API best practices and product functionality.
• Troubleshoot issues, diagnose blockers, and escalate to engineering with full context.
• Develop internal tools to automate customer workflows and address product gaps.
• Design and implement knowledge base for customer self-service.
• Collaborate with engineering, customer success, and growth teams on escalations.

Requirements

• 2+ years in B2B technical support or engineering
• Experience working with engineering teams and providing technical feedback
• Ability to debug, triage bugs, and escalations
• Communicate technical product capabilities clearly to customers
• Scripting/internal tools with APIs and functional SQL knowledge
• Strong written/verbal communication and customer empathy

Nice to have

• Early/founding support team experience building processes
• Startup and scaling support team familiarity
• Programming in Typescript, Python, or Ruby
• Experience with business-critical enterprise software
• Knowledge base and documentation creation
• Familiarity with ticketing systems like Zendesk or Front

Culture & Benefits

• Remote work in experienced team with startup founders from Dropbox, New Relic.
• Inclusive, fun environment focused on customer success and product improvement.
• Opportunity to influence product roadmap and grow with rapidly scaling company.