Customer Service Representative (German & English)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Service Representative (German & English): Handle high-volume live chat and emails for cryptocurrency exchange users with an accent on resolving queries, complaints, and identification approvals. Focus on delivering accurate information, troubleshooting technical issues, and ensuring exceptional customer satisfaction under time constraints.
Location: Remote (Türkiye, Istanbul; expanding operations in Europe)
Company
Leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume.
What you will do
- Handle high volumes of live chat and incoming emails
- Identify customer needs and provide accurate, comprehensive information
- Manage complaints, deliver solutions within time limits, and follow up for resolution
- Follow communication procedures, guidelines, and policies
- Engage customers proactively to enhance satisfaction
Requirements
- 1+ years of proven customer-facing experience
- Strong IT skills for handling technical queries
- Exceptional written communication and listening skills
- Ability to multitask, prioritize, and manage time effectively
- Fluent in English and German
- Willing to work weekends, irregular hours, and night shifts
Nice to have
- Knowledge of cryptocurrency/blockchain
- Multi-lingual capabilities
Culture & Benefits
- Work-from-home arrangement (may vary by team)
- Collaborate in a flat, user-centric global organization
- Fast-paced, innovative environment with autonomy
- Results-driven culture with career growth and learning opportunities
- Competitive salary and company benefits
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