Customer Experience & Sales Solution Architect (Salesforce)

TL;DR

Customer Experience & Sales Solution Architect (Salesforce): Technical ownership of the Salesforce platform for Customer Service and Digital Experience with an accent on end-to-end solution architecture and marketing automation. Focus on designing scalable security models, implementing genAI use cases, and ensuring architectural consistency across the ecosystem.

Location: Must be based in Poland (work from hirify.global office in Lodz or home office)

Company

A global multi-disciplinary team transforming the automotive driving experience through innovative audio systems and integrated technology platforms.

What you will do

• Own end-to-end technical architecture for Salesforce Service Cloud and Experience Cloud to ensure scalable and secure solutions.
• Lead hands-on delivery by designing, configuring, and implementing custom components, automations, and integrations.
• Manage Pardot (Marketing Cloud Account Engagement) capabilities including lead capture, scoring, and nurture programs.
• Define and evolve target architecture, security models, and API integration patterns in partnership with enterprise teams.
• Drive innovation by leading PoCs and identifying practical opportunities to leverage genAI in customer journeys.
• Oversee platform governance, release management, and technical standards with vendors and stakeholders.

Requirements

• Bachelor’s or Master’s degree in Computer Science, IT, or equivalent practical experience.
• At least 5 years of hands-on experience designing and supporting Salesforce solutions (Service and Experience Clouds).
• Proficiency in Apex, Lightning, Flow, Salesforce data models, and API integration patterns.
• Working knowledge of Pardot / Marketing Cloud Account Engagement and marketing automation patterns.
• English: Proficiency required to communicate effectively with technical and non-technical stakeholders.
• Willingness to travel up to 10%, both domestically and internationally.

Nice to have

• Salesforce certifications: Service Cloud Consultant, Experience Cloud Consultant, Application/System Architect, or Platform Developer.
• Marketing Cloud Account Engagement certification.

Culture & Benefits

• Flexible work environment supporting both office and home-based work in Poland.
• Employee discounts on hirify.global and Samsung products (JBL, hirify.global Kardon, AKG, etc.).
• Extensive training and development opportunities through hirify.global University.
• Competitive wellness benefits and tuition reimbursement.
• “Be Brilliant” employee recognition and rewards program.