Senior Technical Support Engineer (Cybersecurity)

TL;DR

Senior Technical Support Engineer (Cybersecurity): Handling complex Tier 3 escalations for identity security and fraud prevention platforms with an accent on root cause analysis and enterprise customer support. Focus on troubleshooting authentication protocols, cloud environments, and ensuring system reliability for mission-critical products.

Location: Remote (United States)

Salary: $120,000 - 150,000 USD

Company

hirify.global is a leader in identity and fraud prevention, providing a platform for risk assessment and seamless user experiences.

What you will do

• Provide Tier 3 technical support and handle complex escalations within established SLAs.
• Perform in-depth root cause analysis to identify and eliminate recurring customer issues.
• Troubleshoot platform functionality and usability issues for enterprise customers.
• Replicate customer issues in support test environments to isolate bugs.
• Collaborate with engineering and product management to suggest product enhancements.

Requirements

• 6+ years of technical support engineering experience in mission-critical environments.
• Must be based in the United States.
• Proficiency with Linux, REST APIs, and Cloud environments (GCP, Azure, AWS).
• Deep knowledge of authentication protocols (OIDC, OAuth, SAML) and PKI/SSL/TLS.
• Excellent written and verbal English proficiency.

Nice to have

• Programming skills in Java, Scala, Python, or bash scripting.
• Experience with database management.
• Knowledge of Mobile Platforms (iOS, Android).

Culture & Benefits

• Opportunity to work on a market-leading security solution.
• Professional development and career advancement in a fast-growing company.
• Flexible remote work environment for North American candidates.
• Collaborative and innovative team culture focused on fraud prevention.