Ad Operations Account Manager

TL;DR

Ad Operations Account Manager (CM360): Managing campaign trafficking, ad serving, conversion tagging, and optimization technologies for digital advertising campaigns with an accent on offshore team coordination and operational excellence. Focus on troubleshooting complex ad server issues, ensuring SLA compliance, and streamlining workflows for high standards.

Location: London, UK (hybrid: 4 days a week in office, right to work in the UK required)

Company

EssenceMediacom, part of hirify.global, combines performance data analytics with multi-channel media planning for global brands like adidas, Google, and Uber.

What you will do

• Act as primary operational contact for offshore Ad Ops team, providing support, troubleshooting, and guidance on campaign setups within SLAs.
• Oversee campaign setup, creative implementation, and tagging in CM360 for accuracy and efficiency.
• Support planning and activation teams with ad ops processes and consultancy on ad server queries.
• Handle advanced troubleshooting for ad serving, third-party tags, discrepancies, and creative delivery.
• Train and mentor junior offshore team members and monitor campaign performance.
• Participate in interdepartmental projects and manage client site tagging implementation and QA.

Requirements

• Right to work in the UK
• Hands-on Ad Operations experience in agency, publisher, or ad tech environment
• Expert proficiency in Google Campaign Manager 360 (trafficking, reporting, troubleshooting)
• Familiarity with Google Tag Manager, Google Analytics, Brand Safety platforms, and DSPs
• Exceptional communication skills across cultures
• Strong analytical, problem-solving skills, and ability to manage multiple priorities

Nice to have

• In-depth knowledge of Google Floodlight tagging (implementation, auditing, troubleshooting)

Culture & Benefits

• Hybrid work: 4 days in office to foster collaboration
• Comprehensive benefits: medical, dental, vision, retirement plans, paid time off
• Employee resource groups, in-office events, mental health awareness days
• Global WPP network for professional growth and connections
• Inclusive culture focused on trust, respect, and development