Operations Associate - Lisbon

TL;DR

Operations Associate (Lisbon): Managing daily operations in short-term rental hospitality including guest communications, reservations, and coordination across maintenance and housekeeping with an accent on delivering exceptional guest experiences and maintaining high service standards. Focus on building trust-based relationships, solving problems quickly under pressure, and ensuring smooth processes using internal PMS tools.

Based in Lisbon (on-site role with flexibility for shifts and weekends)

Company

Globally leading short-term rental management and hospitality company operating in UK, France, Portugal, Spain, and UAE, with innovative technology and over $1B portfolio under management.

What you will do

• Build and maintain strong relationships with guests
• Support daily operations across maintenance, housekeeping, and other departments
• Manage reservations, guest communications, and operational tasks
• Use PMS and internal tools for effective coordination
• Ensure high service standards and smooth processes
• Solve problems quickly to deliver exceptional guest experiences

Requirements

• Fluent in Portuguese and English (spoken and written)
• Based in Lisbon with flexibility for shifts and weekends (on-site)
• Experience in hospitality, tourism, reception, or customer-facing operations
• Strong problem-solving mindset and ability to stay calm under pressure
• Guest-centric approach with excellent communication skills
• Highly organised, detail-oriented, and proactive

Culture & Benefits

• Fast-paced, collaborative, and supportive team culture
• Real opportunities for professional growth and career progression
• Multicultural and international exposure
• Flat hierarchy where ideas matter
• Regular team events and company off-sites
• High-tech, high-growth environment