Customer Success Support (Training & Resources)

TL;DR

Customer Success Support (Consulting & Advisory): Coordinating and supporting consulting programs and acting as the primary contact for customers with an accent on stakeholder alignment and operational efficiency. Focus on managing high-volume communications, facilitating consulting sessions, and ensuring a seamless end-to-end customer experience.

Location: Sydney, Australia (Onsite)

Company

hirify.global is a high-performing organization focused on creating possibilities through professional consulting and advisory services.

What you will do

• Coordinate end-to-end Consulting & Advisory programs, including scheduling and stakeholder alignment.
• Serve as the central point of contact for customers to ensure a high-quality journey and experience.
• Host and facilitate consulting sessions, including note-taking and session coordination.
• Manage high volumes of communication across email, phone, and virtual meeting platforms like Zoom and Teams.
• Solve problems in real-time to manage changing priorities and competing demands.
• Support program improvements, customer feedback, and the delivery of events and workshops.

Requirements

• Experience in customer service, client support, or administrative roles.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and tight deadlines simultaneously.
• Confident communication skills for interacting with a range of stakeholders.
• Proactive, can-do attitude with a strong sense of accountability.
• Intermediate to advanced Microsoft Office skills.

Culture & Benefits

• Opportunity to work within a high-performing, customer-focused global team.
• Direct exposure to consulting sessions and professional knowledge gain.
• Fast-paced environment offering growth in operations and stakeholder management.
• Supportive culture that values ownership, collaboration, and excellence.
• Opportunities to develop professionally, travel, and flourish within the company.