Guest Services Project Manager

TL;DR

Guest Services Project Manager (Customer Support): Stand up and operationalize intake and orchestration function for Guest Services across AI, product, operations, and process improvement with an accent on capturing, structuring, sizing, prioritizing, and tracking initiatives. Focus on building scalable models for visibility and accountability, driving cross-functional alignment, and managing roadmap for executive share-outs.

Bolingbrook, IL - Hybrid.

Company

hirify.global is a staffing firm seeking contractors for client projects in service operations.

What you will do

• Serve as central intake point for Guest Services initiatives, capturing and logging all incoming work.
• Establish intake standards, size work, evaluate ROI, and support prioritization.
• Engage stakeholders across AI, product, engineering, operations, and partners for alignment and ownership.
• Build and maintain consolidated roadmap reflecting priorities, dependencies, and capacity.
• Track progress, remove blockers, and manage process changes or technology implementations.

Requirements

• 6+ years in program management in customer support, contact center, or service operations.
• Experience building intake, orchestration, PMO, or operating models from the ground up.
• Strong ability to structure ambiguous environments and manage competing priorities.
• Proven cross-functional stakeholder alignment, accountability, and execution.
• Experience with prioritization frameworks, sizing, or ROI methodologies.
• Strong organizational and communication skills; ability to operate independently.

Nice to have

• Experience with AI, automation, or digital support initiatives.