Customer Service Advisor (Upselling) (Fintech)

TL;DR

Customer Service Advisor (Upselling) (Fintech): Retaining customers by demonstrating the value of hirify.global's payment infrastructure with an accent on loyalty maximization and proactive service. Focus on identifying upselling opportunities and reducing customer churn.

Location: Bristol, UK. Must work from the office 4+ days per week

Company

hirify.global is a leading UK payment acquirer that has disrupted the market with a purpose-built payments infrastructure for in-person commerce.

What you will do

• Act as a Proactive Specialist to help retain existing customers.
• Demonstrate the unique value of hirify.global to maximize customer loyalty.
• Drive revenue growth through strategic upselling of services.
• Operate within an office-first culture to maintain high collaboration levels.

Requirements

• Location: Must be based in or be able to commute to Bristol, UK
• Work Format: Ability to work from the office 4+ days per week
• Strong communication skills and a proactive approach to customer retention.

Culture & Benefits

• Office-first culture emphasizing autonomy, trust, and ownership.
• Strong commitment to diversity, equity, and inclusion.
• High-growth environment within a market-disrupting fintech company.