Helpdesk Technician Tier 1 (AI Cloud)

TL;DR

Helpdesk Technician Tier 1 (AI Cloud): Providing first-level technical support for end-users, including hardware, software, and networking issues with an accent on operational stability and user experience. Focus on managing enterprise identity systems, troubleshooting cloud-based productivity suites, and optimizing the onboarding technical flow.

Location: Fully on-site (5 days a week) in Tel Aviv, Israel

Company

hirify.global is a global AI cloud infrastructure provider listed on Nasdaq, creating tools to serve the global AI economy.

What you will do

• Serve as the primary point of contact for technical assistance via tickets, email, and in-person.
• Troubleshoot and resolve hardware, software, and peripheral issues (printers, monitors, network).
• Manage user accounts, password resets, and permissions in Active Directory and enterprise systems.
• Install and maintain laptops, mobile devices, and software applications.
• Support onboarding and off-boarding processes, including workstation imaging and return.
• Document resolutions in the IT knowledge base and maintain asset inventory.

Requirements

• 4+ years of experience in IT customer support or service desk roles.
• Advanced troubleshooting skills in AV systems, Microsoft Azure, and Microsoft 365.
• Experience with MDM administration and tools like Slack, Jira, and Zoom.
• Proficiency in technical documentation and knowledge base writing.
• Must be authorized to work in Israel.

Nice to have

• Proactive approach to service improvement and driving operational enhancements.
• Strong ownership of work and a drive for personal and process improvement.

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Professional growth opportunities within a dynamic AI/ML environment.
• Collaborative culture that values initiative and innovation.