Account Management Specialist (Fintech)

TL;DR

Account Management Specialist (Fintech): Nurturing long-term relationships with merchants in Croatia to drive growth and maximize product value with an accent on churn prevention and account health. Focus on identifying upsell opportunities, coordinating between clients and internal teams, and gathering market feedback for product improvement.

Location: Hybrid, Zagreb, Croatia

Company

hirify.global provides software solutions designed to help small and growing businesses in Europe simplify their operations and thrive.

What you will do

• Build deep, trusting relationships as a trusted advisor for a portfolio of merchants.
• Educate clients on new products and identify cross-sell and upsell opportunities to increase account value.
• Monitor account health to detect early warning signals and implement strategies to prevent and manage churn.
• Act as a bridge between merchants and internal teams to resolve technical tweaks or complex inquiries.
• Gather structured feedback from active and former clients to help shape the product roadmap in Croatia.

Requirements

• Background in Account Management, Sales, or Customer Success.
• Fluent in Croatian and confident in English.
• Experience working with CRMs and digital tools in a fast-paced environment.
• Proactive mindset focused on monitoring portfolio health and acting before problems arise.

Culture & Benefits

• Permanent contract with a 6-month probation period.
• Flexible working hours and up to 26 days of vacation.
• Monthly food allowance and additional corporate benefits.
• Provision of high-quality hardware and a structured onboarding program.
• Friendly, comfortable, and relaxed work environment.