Systems & Enablement Lead, Recruiting Operations

TL;DR

Systems & Enablement Lead, Recruiting Operations (HR Systems): Owning intake, triage, enablement, and operational support for recruiting workflows with an accent on systems reliability, user-centric design, and scalability. Focus on designing support mechanisms, driving process improvements through automation and data, and partnering with stakeholders to enhance usability and service health.

Location: Based in our Singapore office, hybrid model with three days in the office per week.

Company

AI research and deployment company dedicated to building safe AGI to benefit all of humanity.

What you will do

• Own recruiter-facing intake and triage for operational support requests across recruiting workflows.
• Design and run support mechanisms including queues, channel triage, SLA management, escalation paths, and service health reviews.
• Manage enablement for workflow changes through documentation, training, office hours, and change communication.
• Support offer approvals and sensitive workflows with coordination, follow-through, and exception handling.
• Identify recurring issues and drive fixes via process changes, documentation, automation, or handoffs to People Systems.
• Partner with recruiters, coordinators, People Systems, and stakeholders to improve workflow reliability using data and operational signals.

Requirements

• 5+ years in recruiting operations, HR systems, people technology, or related roles; hands-on ATS administration (Ashby strongly preferred).
• Strong understanding of recruiting workflows, offers, and hiring data.
• Ability to balance detailed systems work with user support and enablement.
• Strong communication and stakeholder partnership skills.
• Comfort in fast-moving environments; highly detail-oriented with operational discipline.

Nice to have

• Experience supporting global or multi-entity hiring.
• Familiarity with compliance-sensitive workflows.
• Experience creating training and documentation for operational teams.
• Experience with analytics or downstream HR systems.

Culture & Benefits

• Hybrid work model in Singapore office (three days per week).
• Equal opportunity employer committed to diversity and inclusion.
• Focus on safety, human needs, and diverse perspectives in AI development.