Support Engineer (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Support Engineer (Cybersecurity): Deliver white-glove technical support for an AI cybersecurity platform with an accent on end-to-end issue ownership, advanced troubleshooting, and root cause analysis. Focus on independently resolving complex technical issues, interfacing with R&D, and proactively preventing recurring problems.
Location: Tel Aviv (fast on-site response when needed)
Company
combines AI and human expertise to create cybersecurity products protecting nations and critical infrastructure.
What you will do
- Deliver white-glove customer experience
- Own customer issues end-to-end
- Independently investigate and resolve technical issues
- Act as technical interface to R&D to reduce their operational load
- Proactively identify and prevent recurring issues
- Maintain operational excellence and system reliability
Requirements
- 5+ years in technical support roles
- Advanced troubleshooting and root cause analysis
- Strong system and architecture understanding
- Experience with NoSQL databases (e.g., MongoDB, Neo4j)
- Familiarity with microservices, Docker, Kubernetes
- Log, metrics, data analysis, reproduction, and debugging skills
- Experience with Grafana, Jira, Monday
- Strong ownership, problem classification, decision-making
- Excellent customer communication, empathy, R&D collaboration
- Proactive issue prevention and reliability mindset
Nice to have
- Familiarity with AI and agentic application patterns
- Background in cybersecurity or threat intelligence
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