IT Service Coordinator

TL;DR

IT Service Coordinator: Log, categorize, prioritize IT incidents and service requests using Jira, perform initial diagnostics and resolve simple issues with an accent on seamless digital and physical workplace experience during company growth. Focus on hardware setups, cable management, user onboarding, event support, and maintaining SLAs.

Fully equipped office in Limassol’s city center, Cyprus. EU-based employment contract; tasks across office locations; proficient in English required, Greek advantageous.

Company

Technology company transforming the entertainment industry with international teams and a new hirify.global Campus introducing ITIL frameworks.

What you will do

• Log, categorize, prioritize IT incidents and requests in Jira; perform initial diagnostics and resolve simple issues like password resets or printer problems.
• Escalate complex tickets to Level 2, track progress, and communicate updates.
• Provide remote or on-site hardware support: workstation imaging, peripherals, user onboarding/offboarding, cable management, and common area checks.
• Assist in event setups for video conferencing and sound systems.
• Update knowledge bases, conduct user training, ensure SLA compliance, and handle asset provisioning.
• Serve as Duty Admin for 1st line support periodically across offices.

Requirements

• Bachelor’s in Computer Science, IT, or equivalent experience.
• Basic knowledge of Windows/macOS, workstation imaging, hardware/peripheral troubleshooting.
• Exceptional client-facing skills with professional attitude.
• Comfort with physical tasks like cable management in dynamic office.
• Proficient in English (written & spoken); Greek advantageous.

Nice to have

• Experience with Jira or similar ticketing systems.
• Understanding of ITIL frameworks.

Culture & Benefits

• Transparent performance reviews twice yearly with bonuses and salary adjustments.
• Private medical insurance for family, corporate mobile plan, car purchase support.
• Mindfulness support, 50% school fees coverage, fully covered sports benefits, bike/scooter access.
• Paid language courses, development programs, conferences, coaching.
• Peer reward program, free office catering, coffee bar, health snacks.
• Strong engineering culture: international teams, events, team buildings, hackathons.

Hiring process

• HR interview (45 min).
• Technical interview (1 hour).
• Final office meeting with team (2–3 hours) for cultural and professional fit.