Oracle EBS Application Support Analyst (L1/L2)

TL;DR

Oracle EBS Application Support Analyst (L1/L2): Provide dedicated L1/L2 support for Oracle E-Business Suite Finance and Projects modules, serving as first point of contact for end-user issues, troubleshooting, and ticket management. Focus on investigating data discrepancies, resolving configuration problems, and documenting resolutions to maintain knowledge base.

Location: Remote, Latin America. Schedule: Monday–Friday, 7:30 AM–5:00 PM CST

Company

Leading global IT services company with over 26 years of experience serving financial, healthcare, insurance, mortgage, and technology sectors.

What you will do

• Serve as first point of contact for L1 end-user support requests via ticketing system, triaging and resolving basic issues.
• Investigate and resolve L2 functional issues including data discrepancies and configuration problems in Oracle EBS modules.
• Escalate complex issues to L3, document resolutions, and maintain knowledge base.
• Collaborate with users for issue understanding, provide updates, and support user acceptance testing during deployments.
• Participate in change management and follow SOX controls where applicable.
• Track and report on ticket metrics like volumes and resolution times.

Requirements

• 2–4 years of experience supporting Oracle EBS R12 in functional capacity
• Solid understanding of Oracle EBS Finance modules (AP, AR, GL) and/or Projects
• Ability to troubleshoot using SQL queries for data analysis
• Experience with ticketing/ITSM systems (ServiceNow, Jira, or similar)
• Strong written and verbal communication skills
• Bachelor’s degree in Computer Science or related field, or equivalent

Nice to have

• Familiarity with Oracle APEX interfaces
• Experience in multi-developer or large Oracle support teams

Culture & Benefits

• Commitment to building long-term relationships with IT professionals focused on integrity, dedication, and growth.
• Specialize in placements for long-term contracts and permanent opportunities.
• Equal opportunity employer free from discrimination and harassment.