Decision Scientist, Member Lifecycle (Ecommerce)

TL;DR

Decision Scientist, Member Lifecycle (Ecommerce): Developing data-driven strategies to improve onboarding, retention, and cross-activation of users with an accent on churn modeling and behavioral segmentation. Focus on building automatically triggered treatments and measuring success via AB testing and hold-out experiments.

Location: Hybrid (Offices across Europe, HQ in Vilnius). 2 days in office recommended but not enforced.

Salary: €53,900 - €72,900 gross per year

Company

Europe’s leading platform for second-hand fashion, connecting millions of members across 20+ markets to buy and sell pre-loved items.

What you will do

• Define lifecycle stages and actionable segments based on user data to optimize onboarding and retention.
• Build churn models and develop automatically triggered communication treatments to engage members.
• Conduct ad-hoc deep-dives, AB testing, and hold-out experiments to measure the performance and success of initiatives.
• Propose and implement key business performance metrics, setting up monitoring to proactively flag issues.
• Partner with stakeholders to identify strategic opportunities and provide data-driven recommendations.
• Promote analytics best practices to cultivate a data-driven culture within the domain.

Requirements

• BSc or MSc in Statistics, Mathematics, Econometrics, Economics, or a related field.
• 2+ years of experience in a Decision Science or Data Analytics role.
• Proficiency in SQL and Python.
• Experience with BI tools such as Looker, Tableau, or Power BI.
• Strong knowledge of statistical methods, including regression analysis and inferential techniques.
• Fluent English, both written and spoken.

Nice to have

• Experience in customer lifecycle management or Marketing campaign analytics.

Culture & Benefits

• Share options programme and a pension plan with a 12% total contribution.
• 25 days of paid annual leave and a personal monthly budget for shopping on hirify.global.
• Home office support: IT workstation equipment and a personal budget of up to €540 for furniture.
• Mental health support via Mindletic app and ClassPass gym membership subsidy.
• Flexible workation policy: up to 90 days per year, including 21 days outside the EU.
• Dog-friendly offices, daily lunch allowance, and an NS mobility card.