Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI/SaaS): Managing a portfolio of approximately 20 customers to drive strategy, growth, and value for an AI-driven personalization platform with an accent on B2B SaaS and e-commerce analytics. Focus on ensuring product value delivery, educating clients on industry best practices, and maintaining win-win long-term relationships.

Location: Must be based in Central Europe (working from home or in one of the Central European offices)

Salary: €2,300 gross per month

Company

hirify.global is an agentic platform for personalization that utilizes the Loomi AI engine to automate search, shopping, and marketing for over 1,400 global brands.

What you will do

• Build and maintain long-term strategic relationships with a portfolio of ~20 clients.
• Act as a trusted advisor and industry expert to challenge the status quo and guide client growth.
• Ensure the product delivers continuous value and aligns with the clients' goals and business strategies.
• Manage the end-to-end ownership of client relationships, proactively identifying opportunities for growth.
• Balance the needs of the client and the product to ensure a win-win cooperation.

Requirements

• 2–4 years of work experience, with 2+ years in B2B SaaS focusing on e-commerce analytics or marketing.
• Proven track record as an Account Manager, CSM, or within a media/advertising agency.
• Strong ability to use analytical concepts and KPIs to drive business decision-making.
• In-depth knowledge of e-commerce trends and the ability to quickly grasp diverse business models.
• English: Working proficiency required.
• Location: Must be based in Central Europe.

Nice to have

• Proficiency in Russian, French, Italian, or Spanish.
• Experience with marketing automation, data science, A/B testing, or attribution modelling.

Culture & Benefits

• High degree of freedom and trust with a virtual-first, flexible working hours approach.
• Professional education budget of $1,500 annually for books, courses, and certifications.
• Compensation includes Restricted Stock Units (RSUs), stock options, and a company performance bonus.
• Well-being perks including a Calm subscription and quarterly 'DisConnect' days off.
• Extended parental leave of up to 26 calendar weeks for primary caregivers.
• 5 paid days off per year for volunteering activities.