Service and Billing Specialist (Finance)

TL;DR

Service and Billing Specialist (Finance): Managing client accounts, processing renewal contracts, and raising invoices for the UK and EMEA regions with an accent on billing accuracy and compliance. Focus on investigating root-cause issues, optimizing invoicing workflows, and ensuring adherence to KPIs and SLAs.

Location: Hybrid in Sofia, Bulgaria

Company

Global data and technology company specializing in redefining lending practices, fraud prevention, and financial insights.

What you will do

• Manage new customer checks, account setup, and product access.
• Process renewal contracts, raise invoices, and handle account amendments and credit notes.
• Investigate root-cause issues and perform quality checks on manual invoices.
• Monitor license renewals and update internal systems.
• Support month-end activities and produce monthly reports.
• Train new colleagues and identify system improvement opportunities.

Requirements

• 1+ year of experience in billing, finance operations, or customer service.
• University degree in Finance, Business Administration, Economics, or a related field.
• Proficiency in MS Excel (VLOOKUP/XLOOKUP, pivot tables).
• Experience with Oracle or other ERP/CRM billing systems.
• Fluent German and Good English proficiency.
• Must be based in Sofia, Bulgaria.

Culture & Benefits

• Career growth pathways with learning and development programs and unlimited online courses.
• Comprehensive social package including life and health insurance, food vouchers, and Multisport card.
• 25 days paid vacation plus additional days for birthday and social responsibility events.
• Flexible working hours and home office options.
• Collaborative and friendly work environment with recognized team spirit.