CRM Business Analyst (Energy)

TL;DR

CRM Business Analyst (Energy): Supporting the transformation of the electricity sector by implementing and optimizing CRM solutions with an accent on user needs capture and vendor selection. Focus on translating business requirements into user journeys and building a strategic CRM roadmap.

Location: Brussels, Belgium

Company

Independent technology consulting firm providing guidance and solutions to businesses across various sectors globally.

What you will do

• Lead workshops and interviews with stakeholders to capture user needs and pain points.
• Translate business requirements into personas, user journeys, use-cases, and user stories.
• Define the CRM vision, MVP scope, and incremental roadmap.
• Produce high-quality analysis deliverables including process maps (AS-IS/TO-BE) and integration needs.
• Conduct structured market exploration and manage the vendor selection process.
• Coordinate with internal security, architecture, and legal teams to ensure compliant selection.

Requirements

• Experience with CRM tool selection, implementation, or optimization.
• Knowledge of the Belgian energy market and experience in the energy sector.
• Fluency in English and French; Dutch is considered a plus.
• Academic background from an engineering or business school.
• Experience in structured analysis and collaborating with technical profiles.

Culture & Benefits

• International environment bringing together over 110 different nationalities.
• Strong internal growth opportunities with a high percentage of leaders promoted from entry-level.
• Robust training system via internal Academy with 250+ available modules.
• Engagement in sustainability and social impact through the WeCare Together program.
• Vibrant workplace with frequent internal events, after-works, and team buildings.

Hiring process

• Brief virtual or phone introductory call to discuss motivations.
• Average of 3 interviews with line managers and future teammates.
• Potential case study or technical assessment depending on the seniority level.