Research Analyst (VoC) (Gaming)

TL;DR

Research Analyst (VoC) (Gaming): Supporting customer experience (CX) research and Voice of Customer (VoC) initiatives to translate player feedback into actionable recommendations. Focus on designing quantitative surveys (NPS, CSAT, CES) and conducting qualitative thematic analysis to improve the player experience.

Location: Remote (Must be based in Argentina)

Company

A cutting-edge e-commerce company developing products for its own technological platform with a focus on professional growth and collaborative culture.

What you will do

• Execute VoC research initiatives and design quantitative surveys such as NPS, CSAT, and CES.
• Conduct qualitative research, including player interviews and open-ended feedback analysis.
• Analyze survey data to identify trends, drivers, and player experience pain points.
• Synthesize qualitative and quantitative insights into cohesive CX stories and reports.
• Create dashboards and presentations to communicate findings to internal stakeholders.
• Collaborate cross-functionally with CX, Product, Marketing, and Player Support teams.

Requirements

• 1–4 years of experience in CX research, customer insights, VoC, or analytics.
• Proven experience designing and implementing surveys.
• Knowledge of the gaming industry and player behavior.
• Strong quantitative and qualitative analysis skills.
• English: B2 level required.
• Location: Must be based in Argentina.

Nice to have

• Experience with VoC or survey platforms.
• Familiarity with CX metrics such as NPS, CSAT, and CES.
• Exposure to analytics or BI tools.
• Interest in UX or player experience research.
• Experience in regulated or large-scale gaming environments.

Culture & Benefits

• 22 days of annual leave and 10 public holidays.
• Health insurance options.
• Access to online learning platforms.
• Professional development investment and on-site English classes in some countries.
• Collaborative and respectful remote work environment.