Technical Account Manager (WordPress)

TL;DR

Technical Account Manager (WordPress): Managing a high-value portfolio of post-sales accounts to ensure successful onboarding and long-term platform health with an accent on performance optimization and retention. Focus on driving WordPress health, resolving complex technical escalations, and implementing AI-augmented workflows for account management.

Location: Remote (Global)

Salary: $80,000 – $130,000 USD

Company

hirify.global is a world-class managed WordPress hosting provider specializing in scalable, highly available services for agencies, builders, and businesses.

What you will do

• Own the post-sale technical relationship for a named portfolio of accounts as the primary technical partner.
• Lead new customer onboarding and conduct regular Quarterly Business Reviews (QBRs) to review health and strategic opportunities.
• Proactively monitor customer health signals (metrics, error rates, uptime) to intervene before churn risks arise.
• Serve as the primary technical escalation path, coordinating with Support and Engineering for root-cause resolution.
• Drive platform health through performance audits, caching/CDN optimization, and PHP worker tuning.
• Utilize AI fluency for log analysis, audit summarization, and defining AI-augmented TAM workflows.

Requirements

• 2+ years of advanced technical experience with WordPress (Required), including deep knowledge of WP core and database architecture.
• Experience managing a named book of post-sale accounts as a TAM or Customer Success Engineer.
• Proficiency with health monitoring tools such as GTMetrix, Lighthouse, Google PageSpeed Insights, and WP-CLI.
• Strong foundation in web hosting infrastructure and server-side performance.
• Fluency with AI tools for daily technical diagnostics and documentation.
• Outstanding verbal and written communication skills for interacting with both technical and non-technical stakeholders.

Culture & Benefits

• Fully distributed work environment with home office setup and coworking allowances.
• Open vacation policy.
• Budget for hardware, software, books, and conferences to promote continued learning.
• Comprehensive health, dental, and vision benefits for US-based staff.
• Matching 401(k) and paid Life/LTD insurance for US-based staff.