Customer Service Specialist (Medtech)

TL;DR

Customer Service Specialist (Medtech): Managing front-line customer interactions and order processing for lifesaving medical products with an accent on operational accuracy and customer satisfaction. Focus on processing quotations in Oracle, triaging technical device queries, and adhering to medical quality standards.

Location: Office based role in Runcorn, United Kingdom

Company

hirify.global develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally.

What you will do

• Manage front-line customer interactions, providing advice and processing orders.
• Enter customer orders and handle requests such as shipments and complaints using the Oracle system.
• Process quotations accurately within company timescales and Terms & Conditions.
• Handle fault finding, create Service Reports, and triage technical queries to engineers.
• Collaborate with Sales, Business Partners, and Operations teams locally and globally.
• Ensure customer requirements are met within agreed response times to exceed satisfaction targets.

Requirements

• Experience working in a customer service environment.
• Proficiency with Microsoft Office applications; experience with Oracle is preferred.
• Fluency in written and spoken English is essential.
• Must be based in Runcorn, UK (Office based role).
• Excellent communication skills to operate across all levels of the organization.

Nice to have

• Experience with ISO 9001 or ISO 13485 medical device quality systems.