Service Communications Intern (Content Creation)

TL;DR

Service Communications Intern (Content Creation): Developing and maintaining content for the multilingual Help Center, Chatbot, and Customer Service tools with an accent on improving digital customer experience. Focus on optimizing service communication processes and creating engaging content for service initiatives.

Location: Must be based in Amsterdam and eligible to work in the Netherlands

Company

A hybrid hospitality company offering a mix of hotel, student accommodation, and coworking spaces across Europe.

What you will do

• Create, implement, and maintain content for the multilingual Help Center and Chatbot channels.
• Support the design and optimization of service communication processes, standard operating procedures, and the internal knowledge base.
• Organize and document communication materials, including photos, videos, and testimonials.
• Collaborate with Support leaders, Digital, and Brand & Experience teams to improve customer service systems.
• Conduct research on communication best practices to enhance omnichannel strategies.

Requirements

• Currently pursuing a Bachelor’s or Master’s degree in Marketing, Branding, Communication, Business, or related fields.
• Eligibility to work in the Netherlands is required.
• Fluent in English (written and spoken).
• Basic technical knowledge of customer service operations and content creation.
• Proficiency in MS Office.

Nice to have

• Experience with Canva and Adobe Suite.
• Native proficiency in German, Italian, Spanish, or Dutch.

Culture & Benefits

• Dynamic, international work environment focused on diversity, authenticity, and positive energy.
• Dedicated on-the-job coaching and guidance.
• Monthly compensation for the internship.
• Access to TSH facilities, including the restaurant and gym.
• Corporate discounts on hotel stays, food, and drinks.