Head Of Documentation And Enablement

TL;DR

Head of Documentation and Enablement: Leading a multidisciplinary team to define and execute a cohesive enablement strategy for enterprise software solutions with an accent on technical documentation, instructional design, and multimedia content. Focus on scaling enablement programs, implementing governance and tooling, and integrating AI to enhance content productivity and quality.

Location: Onsite in Alphen aan den Rijn, Netherlands

Company

A global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

What you will do

• Define and execute the overall strategy and roadmap for documentation and enablement.
• Lead, mentor, and scale a multidisciplinary team of writers, instructional designers, and video creators.
• Oversee the creation and maintenance of all documentation and enablement content to ensure accuracy and consistency.
• Collaborate with Product, Engineering, and Customer Success teams to align content with product releases.
• Develop scalable enablement programs supporting internal teams, partners, and customers.
• Establish metrics to measure content effectiveness and refine strategies based on analytics.

Requirements

• 4+ years of experience leading documentation or enablement teams in a B2B enterprise software environment.
• Strong understanding of technical writing, instructional design, and multimedia content creation.
• Familiarity with modern documentation platforms, LMS systems, and video editing tools.
• Awareness of how AI and automation can support content development.
• Native-level fluency in English is required.
• Excellent leadership, communication, and stakeholder management skills.

Culture & Benefits

• Opportunity to make a tangible difference in a global enterprise environment.
• Focus on professional growth and team leadership.
• Collaborative work environment across multiple departments.
• Commitment to high-quality standards and innovation in enablement methods.

Hiring process

• The process includes in-person interviews at a company office.
• Candidates are expected to participate without the assistance of AI tools or external prompts.
• Virtual backgrounds are requested to be removed during interviews to maintain authenticity.