Call Scheduler (SaaS)

TL;DR

Call Scheduler (SaaS): Engaging with existing paying customers to provide training and maximize platform value with an accent on outbound communication and user adoption. Focus on conducting follow-up calls, identifying engagement opportunities, and guiding non-technical users through system features.

Location: Remote (any location). Working hours: 9 AM – 6 PM Central Time (CST)

Company

hirify.global is a SaaS platform designed to help non-technical, frontline businesses manage their workforce in one place.

What you will do

• Make outbound follow-up calls to existing paying customers to build relationships.
• Conduct free training sessions to help customers better utilize the platform.
• Identify opportunities to increase customer engagement and feature adoption.
• Explain platform features and best practices to non-technical users in a friendly manner.
• Maintain accurate daily reporting on calls made and meetings booked.
• Collaborate with the Customer Success team for smooth handoffs and escalations.

Requirements

• Spotless/fluent English (mandatory).
• Ability and willingness to handle a high volume of outbound calls daily.
• Strict availability to work from 9 AM to 6 PM Central Time (CST).
• Confident, positive, and customer-oriented communication style.
• Highly disciplined and organized approach.
• Ability to simplify technical concepts for non-technical users.

Culture & Benefits

• Global staffing support provided by SD Solutions.
• Opportunity to work with a growing SaaS product targeting operational businesses.
• Professional growth through training in product knowledge and sales techniques.