Junior Incident Manager (Fintech)

TL;DR

Junior Incident Manager (Fintech): Managing incident response and driving operational excellence for a digital bank with an accent on compliance, on-call coordination, and process optimization. Focus on leading incident response, building AI-driven workflows, and ensuring DORA/FSA compliance.

Location: Hybrid (Copenhagen, Denmark). Must work from the office 4 days a week.

Company

hirify.global is a Nordic challenger bank building a 100% digital financial ecosystem with AI at its core.

What you will do

• Lead incident response as the primary point of contact, managing on-call schedules and communications.
• Drive CX on-call operations, including scheduling, budget, and payroll.
• Develop and maintain SOPs, runbooks, and incident management processes.
• Ensure compliance for FSA visits and DORA-related major incident requirements.
• Build AI workflows and automations to improve incident management efficiency.
• Collaborate with engineering, legal, compliance, and external partners via Jira and Ultimo.

Requirements

• Background in operations, compliance, banking, or a structured professional field.
• Ability to work under pressure and communicate confidently across all organizational levels.
• Comfortable in technical environments and able to engage with engineering teams.
• Disciplined self-starter with a strong focus on documentation and tracking.
• Commitment to radical transparency and continuous learning from mistakes.

Nice to have

• Experience with Grafana, Humio, Incident.io, Slack, and Jira.

Culture & Benefits

• Hybrid work model with 4 days in the office to foster collaboration.
• Provision of state-of-the-art hardware, including the newest computer and monitors.
• Fast-paced environment within a growing digital bank.