Technical Account Manager (iGaming)

TL;DR

Technical Account Manager (iGaming): Managing technical communication and problem-solving for clients of the Casino Platform with an accent on troubleshooting and cross-team coordination. Focus on aligning the product with client needs, resolving technical issues via helpdesk, and driving product improvements based on feedback.

Location: Georgia, Poland, or Serbia

Company

hirify.global is a provider of a secure and innovative iGaming platform for clients worldwide.

What you will do

• Coordinate communication between clients and internal teams as the main technical contact.
• Troubleshoot, debug, and resolve technical issues via the helpdesk.
• Prioritize and manage client requests, escalating unsolved cases to relevant teams.
• Consult clients on product usage and translate feedback into actionable product improvements.
• Proactively monitor client systems and business-related metrics.
• Act as a stakeholder for client-relevant product requests.

Requirements

• English: B2 or higher required
• Russian: C1 or higher required
• Experience in large-scale software development environments in customer-facing roles.
• Proficiency with monitoring and logging tools: Datadog, ELK (Kibana), and JIRA.
• Knowledge of GitLab CI/CD pipelines and basic markup languages (HTML, CSS).
• Strong analytical thinking and communication skills for both technical and non-technical audiences.

Nice to have

• Familiarity with Agile/SCRUM frameworks and iterative delivery.
• Understanding of APIs, multi-tenant architecture, and network proxying concepts.
• Basic knowledge of modern frontend frameworks, particularly React, SSR, and SEO principles.

Culture & Benefits

• Private insurance and comprehensive Mental Health Program.
• Paid gym membership and free English and local language courses.
• Paid time off (PTO) and maternity leave support.
• Referral program rewards.
• Upskilling opportunities via internal workshops and professional conferences.