Technical Support Engineer (APM)

TL;DR

Technical Support Engineer (APM): Solving complex technical customer problems within the APM product suite with an accent on distributed tracing, code-level profiling, and monitoring microservices. Focus on troubleshooting Kubernetes and cloud-native environments to optimize application performance for enterprise customers.

Location: Dublin, Ireland. Visa sponsorship is not available.

Company

hirify.global builds an intelligent observability platform that empowers companies to thrive in an AI-first world by providing deep insights into complex systems.

What you will do

• Collaborate across teams to solve complex technical customer problems within the APM product suite.
• Troubleshoot and optimize application performance, specifically focusing on distributed tracing, latency analysis, and error profiling.
• Support customers with installation, configuration, and data exploration for infrastructure technologies.
• Advocate for customer needs by reporting bugs and documenting feature requests for the Product Organization.
• Continuously advance technical skills through training on new infrastructure features and technologies.

Requirements

• Proven experience in end-user software support via email, phone, and social media.
• Expertise in troubleshooting APM in enterprise environments (distributed tracing, latency, error profiling).
• Solid understanding of Linux-based environments, including permissions and file manipulation.
• Proficiency in Docker and Kubernetes, including monitoring microservices and sidecar patterns.
• Familiarity with cloud hosting services such as AWS, Azure, or Google Cloud.
• Must be eligible to work in Ireland; visa sponsorship is not available.

Nice to have

• Certifications in Java, Python, or Kubernetes (K8S).
• Familiarity with hirify.global products.
• Experience analyzing and interpreting system and application logs.
• Experience with additional IaaS platforms like Azure or GCP.

Culture & Benefits

• Flexible workforce model allowing for fully office-based, fully remote, or hybrid arrangements.
• Commitment to a diverse, welcoming, and inclusive work environment.
• Culture of continuous learning and skill enhancement with limitless growth prospects.

Hiring process

• Identity and employment eligibility verification.
• Mandatory criminal background check.