Contract Lifecycle Specialist (SaaS)

TL;DR

Contract Lifecycle Specialist (SaaS): Managing the end-to-end contract lifecycle post-sale, including amendments, churn events, and renewals within a Revenue Operations framework with an accent on data integrity and commercial compliance. Focus on optimizing Salesforce workflows, bridging the gap between Sales/Legal/Finance, and ensuring accurate subscription billing.

Location: Hybrid in Lisbon, Portugal

Company

A global technology provider of end-to-end software solutions for customizable product and space design industries, including Kitchen & Bath, Furniture, and Flooring.

What you will do

• Own and manage post-sale contract activity, including amendments, upsells, downsells, and renewals.
• Execute renewal operations to ensure correct pricing, products, and alignment with customer entitlements.
• Maintain high data integrity in Salesforce, leveraging dashboards to track lifecycle activity and churn.
• Review incoming orders and renewal documentation for pricing accuracy and policy compliance.
• Partner with Sales, Customer Success, Finance, and Legal to align contracts with commercial intent.
• Evaluate and improve contract lifecycle processes to reduce friction and cycle time.

Requirements

• Strong expertise in Salesforce, specifically data management, reporting, and contract-related objects.
• Proven experience in contract, renewal, or commercial operations within a SaaS or subscription-based business.
• Deep understanding of subscription contracts, amendments, and their revenue implications.
• High attention to detail and commitment to data accuracy and compliance.
• Proficiency in Microsoft Excel.
• English: Fluency required

Nice to have

• Experience with CLM tools or Salesforce CPQ.
• Familiarity with billing and finance system integrations.
• Knowledge of SaaS revenue models and churn mechanics.

Culture & Benefits

• Collaborative, supportive, and process-driven work environment.
• Flexible working arrangements.
• Competitive compensation and benefits package.
• High level of ownership and visibility across key business functions (Sales, CS, Finance, Legal).