Web Hosting Support With English (Web Hosting)

TL;DR

Web Hosting Support Specialist (Web Hosting): Providing technical assistance to customers via phone, email, and chat to resolve web technology issues with an accent on troubleshooting website, email, and hosting problems. Focus on managing CMS like WordPress, explaining DNS configurations, and optimizing the customer support experience.

Location: Remote (Global), but must be performed outside of Ontario

Company

hirify.global provides enterprise-grade cloud services and web hosting solutions for individuals and small to medium-sized businesses.

What you will do

• Provide technical support via phone, email/tickets, and live chat.
• Troubleshoot and resolve advanced website, email, and hosting issues.
• Install, configure, and maintain content management systems, specifically WordPress.
• Explain DNS settings and web design tools to customers in a clear and actionable manner.
• Address and escalate pre-sales, sales, and billing inquiries.
• Conduct callbacks to ensure a high-quality customer experience and satisfaction.

Requirements

• Experience in a technical support or helpdesk role.
• Strong communication skills in English and Spanish (written and verbal).
• Strong troubleshooting skills for websites and email systems.
• Ability to work according to Eastern Time (Toronto) schedules.

Nice to have

• Experience with web hosting platforms.
• Background in customer service or a related technical role.

Culture & Benefits

• Full remote work opportunity (Work from anywhere).
• Competitive salary and flexible work arrangements.
• Opportunities for career advancement and professional development.
• Diverse and inclusive company culture built on trust and respect.