Credit Welfare Agent

TL;DR

Credit Welfare Agent: Completing welfare-focused home visits to customers in debt, gathering information and helping set up sustainable repayment plans with an accent on empathy, safety, and customer support. Focus on delivering face-to-face service, managing phone/email interactions, and resolving accounts using the Kraken platform.

Location: On-site in London (GB), field-based role requiring full UK driving licence with 2 years’ experience and no more than 6 penalty points

Company

hirify.global is a leading UK energy supplier known for its unique culture, rapid innovation, and recognition as a top place to work.

What you will do

• Deliver face-to-face customer service during home visits, connecting customers with support and setting up manageable payment plans
• Conduct open conversations on affordability and vulnerability, gather property and occupant information
• Follow strict safety protocols as a lone worker, including check-ins and wearing safety devices
• Handle inbound/outbound calls, emails, and account reviews when not in the field
• Update accounts and resolve issues using the Kraken platform
• Act as a brand ambassador, ensuring compliance and embodying core values
• Manage personal vehicle and complete daily checks and mileage forms

Requirements

• Previous experience in customer service, field roles, or supporting vulnerable people (debt experience a bonus)
• High empathy, resilience, and adaptability in challenging interactions
• Full valid UK driving licence, 2 years’ driving experience, no more than 6 penalty points; access to suitable vehicle required

Nice to have

• Experience helping people in debt

Culture & Benefits

• Unique culture with autonomy, learning opportunities, and co-ownership
• Perks including EV salary sacrifice scheme after probation
• Recognized as UK's top company to work for with strong senior leadership
• Flexible shifts, including one Saturday per month and summer adjustments
• Comprehensive employee benefits hub

Hiring process

• Chat with recruitment team; process takes up to 4 weeks with flexibility
• Discuss salary and fit during recruiter calls
• Contact talent@octoenergy.com for questions; accommodations available